Insider News Center: From New York City Insider: Espaillat, Maloney Lead Congressional Effort to Protect Aviation Consumers, Urge Refunds for Airline Cancellations.

 

PRESS RELEASE For Immediate Release August 2, 2022

Representatives Espaillat, Maloney Lead Congressional Effort to Protect Aviation Consumers. Members of Congress Send Letter Urging Department of Transportation to Require Air Carriers to Prioritize Consumer Refunds on Flight Cancellations.   WASHINGTON, D.C. – Today, Representatives Adriano Espaillat (NY-13), member of the House Appropriations Committee, and Carolyn B. Maloney (NY-12), Chairwoman of the House Oversight and Reform committee, sent a letter to the U.S. Department of Transportation urging the agency to exercise its administrative authority and require air carriers and ticket agents to provide requested refunds to passengers when a carrier cancels or significantly changes a flight to, from, or within the United States. Since 2020, the Department of Transportation has received an increased number of complaints and inquiries from airline consumers, who describe having been denied refunds for flights that were canceled or significantly delayed at no fault by the consumer. “Aviation consumers are experiencing nightmare airline experiences,” wrote the Members. “We urge the Department of Transportation to exercise its administrative authority and require refunds to passengers when carriers cancel or significantly change flights to, from, or within the United States.

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